Clear-Com Solutions  
Solution 1208 : Matrix: EHX (all versions) fail to run after Windows 10 Anniversary Update 2016 and Win 7&8 update 2017
 
Following the recent rollout of the Microsoft Windows 10 (Win 10) anniversary update. There have been a number of field issues reported regarding EHX running on PCs that have been updated with the Windows 10 anniversary update. On investigation, this Windows update also impacts the FreeSpeak 2 Diagnostics Tool, preventing it from starting up.

A Clear-Com Hot fix tool is available to help those customers that are experiencing problems.

Please attached for details on how to download and install the patched file

- Solution update 12-Sept-16. Please Note the recently released EHX v8.7 already contains this fixed 

If you have any issues please contact Clear-Com Tech Support

keywords
hotfix tool
Installing EHX 8.5.2 and gets an error message. "Object reference not set to an instance of an object."



Related Attachments
 Attachment Name Size Last Modified
 HOT FIX_24_Aug_17_Windows10_and_7_UpdateV3.pdf 583KB 8/24/2017 10:58 PM
 CC_HotFix.zip 17.27MB 8/18/2016 5:01 PM



  

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